What determines who the best phone carrier is? While cost is Compamy important, you also want a carrier that offers outstanding coverage and performance, friendly customer support and enough extras to make you feel appreciated. In our second ever Best and Worst Wireless Carriers special report, Verizon is our top pick precisely because it gets so many things right. The carrier has the best performing network with the widest reach, and it won our customer-support showdown, beating out eight other carriers.
While some rivals offer lower monthly bills, Verizon's plans remain appealing, especially after adding Pfizer Company unlimited data option.
All those factors were enough to push Verizon past former champ T-Mobilethough the margin between the two carriers is quite thin. It's something we hope will continue now that it looks like the announced merger between T-Mobile and Sprint will go through.
The prepaid carrier has the best performance thanks to T-Mobile's strong network, and its attractive mix of plans overshadows its lackluster showing in our customer-service testing. One carrier we can't recommend is Straight Talkwhich brought up the rear in both speed and customer-service testing though the carrier has since improved its performance in subsequent testing. We also think its prepaid plans just don't measure up to other options regarding value.
We're in the process of revamping our ratings for the new year, which will include retesting carriers for customer support and LTE speeds. We'll also be Cell Phone Company Ratings at 5G networks, as carriers spent much of last year rolling out the new high-speed networks; 5G expansion will continue into And of course, once the T-Mobile-Sprint merger goes through — and it's looking increasingly likely with a court ruling in favor of the deal — we expect big changes to what the combined carrier will offer.
And big changes are in store at Boost, which is Conpany to get spun off to Dish to become a new fourth carrier. Metro has since been rebranded as Metro by T-Mobile, though it's essentially the same All City Management Services Company Virgin, meanwhile is Phobe down in February. Performance 40 Points : While many factors go into deciding which cellphone provider is best, performance remains the key consideration.
That's why Cimpany performance, measured by speed, makes up nearly half of our grade for wireless carriers. We based our rankings on our nationwide LTE testsin which we traveled to multiple cities across the country to see how each carrier performed.
We measured download and upload speeds at select locations in each city, using Ookla's Speedtest. Our report covers our last two nationwide tests, conducted in and We plan on retesting LTE speeds in those cities soon, and we'll be adding 5G tests to our evaluations as well. We evaluated plans for individuals and families as well as prepaid optionsrewarding carriers who provide the best mix of value and variety.
If you don't need unlimited data, Verizon has the best tiered data plan for individuals. We like Metro's prepaid options for unlimited data, individuals and families, although Virgin has the best bargain plan. Customer Service 20 points : When you have a question about your wireless plan or your device, you don't want to have to navigate through a convoluted phone tree or search fruitlessly on a cluttered website to get an answer.
We went undercover to evaluate the customer service offered by each carrier. In addition to phone calls to each carrier, we evaluated online troubleshooting resources, such as FAQs and online chat features. We also took to social networks, posing questions to carriers over Facebook and Twitter to see how fast and accurately they responded.
Verizon currently sits at the top of our rankings, thanks to its strong online tools and friendly reps, narrowly beating out T-Mobile. We're about to Landstar Company Driver our rankings for this year, though, so stay tuned. Phone Selection 10 points : A top carrier needs The Leather Sofa Company Reviews offer a wide selection of phones, balancing both quality and quantity.
We also took exclusives into account. Extras 5 points : Cell Phone Company Ratings final portion of each carrier's grade reflects what kind of extras they offer subscribers.
Extras can include everything from rates for international calls, text and data, to special services offered to subscribers. You may not pick your wireless carrier based on these perks, but they are factors that can separate a good carrier from the rest of the pack.
Big Red improves from second place to No. It also helps that Verizon offers multiple unlimited plans even though its latest iteration of four plans can be pretty hard to decipher. Verizon plans View Deal. Once Celll top pick, T-Mobile is now the runner-up to Verizon, but it was a close battle. Finishing behind Verizon in our network performance and customer service tests puts the Uncarrier in Design And Construction Company place overall.
Verizon: Which Is Best for You? T-Mobile plans Ratlngs Deal. While the carrier now features unlimited data plans, those don't measure up to its rivals. A subsidiary of T-Mobile, MetroPCS rode its parent company's network to a top-three finish in our performance testing. Throw in a great mix of prepaid plans that either let you save money or max out data, and MetroPCS establishes itself as our pick for top discount carrier — and that's still true after the carrier changed its name to Metro by T-Mobile.
Just try to use its phone support as infrequently as possible. At least the carrier's unlimited data Clel is aggressively priced. Sprint plans View Deal. Boost relies on Sprint's network, which means it can't match fellow Ratkngs carrier Metro on performance. Its prepaid unlimited plan is attractively priced, though albeit with limitations on video, Ratnigs and game streamingand a decent performance in our customer-service test puts it ahead of fellow Sprint subsidiary Virgin.
Boost plans View Deal. Like Metro, Cricket offers a good mix of plans. Unlike Metro, Cricket's network performance is severely hampered by its parent carrier. And that overshadows some of Cricket's positives, such as friendly customer service. Cricket plans View Deal. Virgin tried switching its focus to the Cell Phone Company Ratings, only offering Apple's phone to new customers for a time.
But Android phones are now back on offer, and Virgin reshuffled its wireless plans, adding tiered data to its unlimited plan. Virgin's multiple reboots during the past year and a half didn't exactly inspire confidence, and our concerns proved well-founded — Sprint is shuttering Virgin Green Company In Malaysia moving remaining customers over to Boost this month.
Virgin plans View Deal. Rstings Talk has been a disaster in our ratings, with poor marks Ratlngs our speed testing and customer-serving ratings. Things are looking up on the performance front at least, where Straight Talk improved the last time we tested network performance and we'll be Celll again soon, to see if Straight Talk has continued to improve. Straight Talk plans View Deal. Tom's Guide. Phone Carrier. See all comments If you plan on traveling in the U.
I had T mobile that worked great as long as I stayed home, but traveling it sucked. All the other features of these carriers do not matter if you have no cell or data service. I hated going back to Verizon, but now they have prepaid plans that are very competitive. We were long time 10 year customers who in the end their customer service lied to Phonee and then the company did not stand behind what their reps said they would do.
In the end try someone else. I disagree with the way Points are divided. Performance taking up 40 points is too Comlany and it's based only on Data Speed. It's essential that you never get dropped and important that you can walk or drive around without ever being in a dead spot.
Plans is 'OK' allocated 25 points, I guess. Presumably there are 3 or 4 Groups with 3 or 4 Add-on Extras. The 'Plan Choices' being "Free and Cheap" where the reasonable number of free phones are offered with a low cost Plan. Next up is pay something towards the phone and towards the monthly rate, receiving a 'decent' phone last year's higher end or this year's upper-mid with some Data.
Forth Tier would be no holds barred hundred towards the phone and 15 or 20 extra a month for lots of Data. The question then would be how does each Carrier's Plans differ from what it is assumed that people would want.
Where I am we have 3 or 4 Tiers of Carriers. Number one is the richest some of whom Zenith Wire Wheel Company down Landlines back in the day, or Cablevision either way they have the Wire or Fiber going to the Towers. Number two is owned by 1 but charges half as much, so you might as well sign with 2; they have a few fewer phones on offer or are second to get a particular phone but you can bring your own.
Third Tier are the ones who discussed with the Regulators the benefits of competition and the detriment of the former monopoly. Third Tier gets to use 1st Tier's Towers for a reasonable Fee yet charge less than half as much monthly. If you can divide all that into 25 points For the other sectors the Customer Service HAS to be good enough, I was with one of the biggest Tier 1s, damn you if you wanted something - 20 minutes of Elevator Music interspersed with telling you what spot in line you were and an estimated wait time.
Speakerphone was your only friend, it kept you from losing the circulation in Celk arm speaking of which. If they're Comoany 1 and charge the max for everything they had best not be ripping you anywhere be it a limited selection of phones, the extortion pricing for years or extended waits for lousy service - all that should lump into Service and drop the score.
The selection of phones should be decent Celo bleeding edge to refurbished for free. Bring your own phone and get a discount is an important feature - some dogs 2d Animation Company In Chennai sell Raitngs a phone with a Plan and every couple of years it's a new Plan at an increased cost.
Want me to Manage your Cellular Provider? T-mobile every time. I understand Verizon has to pay saps like you to say they are the best. The only way you could get anyone to maybe believe this is the fact that you only let them win by 1 point. Also, as someone who as used both services, T-mobile has fantastic customer service. For the past 6 months, one of our verizon wireless lines has been charged international outgoing calls. I have explained to verizon multiple times, that the line is using a calling card based in the US a US number and that the call log of the device which is never touched does not show these outgoing direct international calls.
I have Tracfone.
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