ISO has relaxed the strict requirement for quality management documentation. Section 4. Unfortunately, within the QMS planning and documentation Company Instruction, the terms are often confused. When a company documents its QMS, it is an effective practice to clearly and concisely identify their processes, procedures and work instructions in order to explain and control how it meets the requirements of ISO This begins with a basic understanding of the hierarchy of these terms and how to efficiently categorize the workings of a management system within them.

Simply put:. Consider a process as a high level, strategic method of control, in effect a summary of objectives, specifications, and broad resources needed. And a work instruction is a step-by-step guideline to implement the process and procedure, often segmented in some way to focus those Company Instruction are doing the actual work.

These are typically to help satisfy a requirement by the quality management standard such as ISO Some basic guidelines for remembering the differences between these terms when documenting your quality management system:. A process is any activity or set of activities Company Instruction use resources to transform inputs into outputs. The ISO standard is based on a process approach.

These key elements should be present when defining a process:. The work is done and then received as a satisfactory result. The ISO standard suggests that many types of processes may be necessary to satisfy its requirements including:.

These may not always have the end goal of customer satisfaction as an internal priority. By exposing and documenting specific end-to-end process interaction, a higher order result can be achieved by proper management techniques i. Process Example: Hiring a Contractor The Company Instruction for hiring a contractor might start with a request to hire a contractor inputresearch into selecting the best contractor to hire gathering information about capabilities and collecting quotesand signing an initial check to perform a job output.

It typically contains elements such as:. However, that does not lessen the need for, or effectiveness of, formally specifying procedures. Procedures are used when there is a definite operation that should be followed on a consistent basis. There may be times when a procedure is not necessary. Procedure Example: Contract Review An example procedure is one that might be important for mission-critical, high liability industries like aerospace, medical devices or automotive could outline a formal process used for communicating with customers and reviewing information from the customer, including customer feedback.

Click the above illustration for an example of how this type of procedure might be constructed using one of our procedure templates.

Procedure Sample. These specific directives an employee needs to carry out company tasks are work instructions see below. A work instruction will often repeat many of the elements of a procedure to help describe where it fits into the process such as:. Work Instruction Example: Fabrication A welding-based fabrication assembly set of work instructions might contain step-by-step instructions for completing Is Samsung A Chinese Company final fabrication including cutting, drilling and welding the finished part including inspection, inventory management, etc.

Click on the above drawing for an example of how to construct a work instruction using one of our templates. As Make My Trip Company Profile above, there is no ISO Work Instruction Sample. Please note that certain text from the ISO standard is only used for instructional purposes. Standard Stores recognizes and respects the International Organization for Standardization ISO copyright and intellectual property guidelines.

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T hank you for producing documents of this quality ". Bettye Patrick. United Plating, Inc. The Relationship Between Processes, Procedures and Work Instructions When a company documents its QMS, it is an effective practice to clearly and concisely identify their processes, procedures and Company Instruction instructions in order to Is Target An International Company and control how it meets the requirements of ISO Simply put: A process states what needs to be done and why A procedure states how the process needs to be done A work instruction explains how to carry out the procedure.

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