Years in Business: 8. Reasons for BBB Rating. For your reference, details of the offer I reviewed appear below. Your order has North Hickory Furniture Company Leather Chair refunded. We consider this matter closed. You signed for your package based on these tracking details via UPS.

Please explain further what the problem is. We made several attempts from the time the order was returned to us by USPS, until yesterday to confirm her. I understand that you are concerned regarding the status of your order. On July 16, your order was successfully received. Unfortunately, your payment was rejected by PayPal our payment merchantand your funds were returned to you. Additionally, your order was cancelled. Upholstery Cleaner Company Near Me Her Hair Company representative not only called you, but also confirmed this information in email correspondence.

Her Hair Company upholds the highest level of integrity in terms of our business operations and processes. Additionally, we have correspondence via email from you confirming that your funds were returned to you. We are happy to provide you any other additional information, including screenshots of the email conversation to confirm that we have been in correspondence with you.

Thank you and have a great day! At Her Hair Company Inc. We believe we can work together with our clients to make every purchase a positive experience. Our hair is carefully hand inspected by our fulfillment department before leaving our location. Her Hair Company Inc. Based on the conversation that you had with our Associate, the hair has been washed and installed. We provide this information in our Terms and Conditions at the time of checkout, that you did agree to.

Additionally, this information is provided on our website. Our associate provided various product and hare care regimen suggestions based on the texture that you ordered; we are confident this will help. Since it is human hair, it does still have to be treated with care, including keeping the hair moisturized and having a good night time regimen.

While we understand that you are requesting a refund, our store policy is that all sales are final, in particular since you have worn the hair for quite some time. All hair orders are thoroughly inspected before shipping.

It is our primary focus to make sure you are completely satisfied. Due to the nature of our products, all sales are final. I feel nothing has been resolved at all. I didn't use the product immediately, so how would I know the product wasn't good in 3 days.

This company has had multiple complaints against them for the same issue I have. I sent the pictures and they still didn't respond at that time. They only responded once I got BBB involved, and they responded with hair products to use. BBB Business Profiles may not be reproduced for sales or promotional purposes. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. As a matter of policy, BBB does not endorse any product, service or business. Email this Business. Need to file a complaint?

BBB is here to help. File a Complaint. Customer Complaints Summary. Sort By. Status: Answered. I Her Hair Company Number my hair from this company in February 27th I also paid for expedited shipping of 2 days.

I have not received an email about shipping or my teaching number yet. I have called numerous times and left numerous voicemails and no one even bothered to call me back. I want a refund on my 2 day shipping.

And I need someone to call me about my packa. We have reached out to the customer, left a voice message for her to return the call. Status: Unanswered. Product is not as described. Company advertises virgin human hair but I have received products that is not virgin human hair. This hair does not hold a curl has a bad chemical smell. I have not altered the hair. I followed the hair care instructions to co wash the hair before usage and when I did so the normal curl pattern was lost.

Her Hair Company Number you curl the hair you can smell the chemicals burning. I've purchased from the company a number of times before and recently had two incidents happen this year.

The hair I received was shedding tremendously, the color did not take when dyed and the hair Her Hair Company Number very very thin. When I went to the location, Erick was not there and I met with the manager at the time. The bundle of hair that was provided in the exchange had a purple rubber band the good quality hair. Giving the company another chance and benefit of doubt. Again, I was provided the incorrect hair. I advised the lady of the differen Expand Complaint Fence Company Aurora Il. Additionally, we attempted to reship you, however you did not confirm the new mailing address.

Your order has since been refunded. Take care. Customer Response. The issue is in the last response you stated you refunded my card for the purchase that never happened you resent the hair I would like you to be clear in honest in reference to this complaint!

I ordered a Brazilian wavy, that they advertise showing nice wave patterns and that I would be able to color the hair to Iron Company Shorts. Not only did they send me the quality hair they advertise, they send me hair I could not color with a simple box color.

I have tried 2 different color and nothing. It Her Hair Company Number get wavy when water touch it and this wasn't the case. Very disappointed, and will be telling everything about this company.

I ordered 3 bundles of Ryan Serhant Company wavy which is currently straight hair.

When I got it, it had a nice wave to it. When the stylist attempted to curl the hair, it did very little. She adjusted the heat and was able to get a few curls that fell within 2 hours. A few days after my install I called the company to complain. After explaining Powerade Company Address issues, the only response I received on the phone was that they have "never experienced that issue" which is a stark contrast to the reviews on here.

I sent the following email to the company. I went and had this hair installed at a professional salon where my stylist attempted to curl the hair. She originally tried the curling iron on a higher heat and then lowered it down to about Even after multiple attempts the stylist was not able to get the hair to retain the hold the curl After waiting longer than the expected shipping time frame, I reached out to the company and was told that it was waiting at the post office.

I went to the post office and was told the package was not there. I've been calling and emailing the company to no avail. When I call, even at the opening of the company's business hours, I get an automated message that tells me that there Her Hair Company Number no available representatives.

I've have left voice messages each time I've called, and none of my calls have been returned. I currently have no use for the product, considering I originally purchased it as a graduation gift for my niece.

Thank you and have a good day. I placed an order with this company received the hair and the Her Hair Company Number was horrible. In no time at all it was dry, matted up and shedding tremendously bad.

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