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Need to file a complaint? BBB is here to help. File a Complaint. Customer Complaints Summary. Sort By. Status: Answered. I called Honest to let them know that they charged my account without my authorization and I don't want any diapers from them.

First girl I talked to refused to give me her info and said there was no management and hung up on me. Second guy I talked to said I was talking to the right person and then refused to help me. When I asked for management he said there was Honext on the floor and to be honest they were "distant. I want my money back and Xiaomi Mobile Company want my account to not be charged in the future.

I don't want to be humiliated by a business that doesn't care about customer's concerns. They do zero to make the issue right and it just isn't worth it to spend hours on the phone with a company and to be treated like garbage.

Employees need such better training. Really sad how little a company cares. The Honest Company, Inc. Honest reached out to the member to understand what took place with the order. It appears that the account was not managed Company Liabilities Meaning the address information was not updated and the monthly subscription was shipped to a member-selected location where the member claims to no longer have access.

Neither Honest or the Derby Road Candle Company is able to retrieve the package.

Thus, Honest has resolved the matter and offered a courtesy partial refund for the package that was delivered. I subscribed to the diaper Customee wipes bundle. Called this morning, company is closed for Segvice day? The bundle is supposed Honeat include 7 packs of diapers and 4 packs of wipes. I ordered size 1. I received oHnest first shipment yesterday, October 23, but they only sent 1 pack of diapers size 3! I called FedEx their carrier to see if maybe they forgot to leave the rest of Compaby shipment but they stated a 19lb box that was delivered is all they had.

I emailed Honest Company last night and haven't heard back. I called the Company this morning and a machine stayed they are closed for the day? I had to go buy diapers but I'm so disappointed with this company that I bought a different brand as I will not purchase from this company until this is Invoice Template With Company Logo. I have a 4 year old and we enjoy the products from this company so I have been a long tome consumer.

I hope that this company sends me the correct purchase or refund my money. Thank you for reaching out. We're sorry that you were unable to reach us yesterday Servicf it was our Day of Purpose when our Darbo Company gathers to give back.

We are aware that you reached out to our Cane Creek Company services team this morning and that they have worked to resolve this matter Hlnest you. We appreciate your feedback and thank you for being part of the Honest family. Customer Response. Hello, The reason I am refusing the response is because although you are correct that I spoke with a representative that o resolve the matter, I am still waiting to receive my order.

The request for a new shipment is still in progress as of Friday, October 25th. Today is Monday and the status Honest Company Customer Service not changed.

I also received an email with a return label to return the items that were never received in the original order. Until I receive Yazoo Company order and ensure that I do not get billed for failing to "return" the ghost items, I will accept the closing of this case.

However, I appreciate your response and look forward to put this behind us and enjoy your products. Hello and thank you for your feedback.

We appreciate the opportunity to correct the matter. The replacement order was processed on Friday, and was delivered on Wednesday, Please note Quest Star Gas Company Utah the weekend does not count towards the day standard processing time.

We hope you found the delivery satisfactory and feel free to reach Customsr to Honest directly for any future needs. Complaint Type: Delivery Issues. Status: Resolved. Money has been taken from my account, but my order was either cancelled or is missing in action.

I called Honest. I asked for a email with an updated order number that I could use to track my order on their website, but she advised that nothing could be done, and that I should just trust that the order would go out in a few days, despite it being missing from my account and their website. I would like my five packs of size 4 "Mummy Dearest" diapers mailed to me as agreed.

I would like an email with confirmation that this order is still in effect. I would like an updated order number that I can use to track the status of my order on the Honest. We've reviewed your account and are delighted to inform you that your order has been processed and will be shipping out soon.

You'll receive an email update with tracking details as soon as they become available. We launched our new website this weekend and you should have visibility to your historical information upon logging in. Thank you for being part of the Honest family. Complaint: I suffered toilet clogs and major plumbing problems caused by Honest Company falsely advertising and claiming that their wipes were "flushable and dissolvable".

As a result, the wipes ended up clogging my plumbing, and I was stuck paying for the plumbing bills. Cutsomer called and emailed the Cusomer Company's customer service and explained the issue, specifically requesting that I be reimbursed for the plumbing bills.

Hoping this can be remedied out of court and The Honest Company, will live up to its name and reimburse for the plumbing problems that were caused as a result of them falsely advertising wipes as a flushable and dissolvable product.

Thank you for sharing this experience with us. We take complaints seriously and consider all factors, known and unknown, when reviewing monetary claims. As an industry, general use standard, wipes are not flushable and The Honest Company doesn't promote or encourage our customers to discard of wipes in that manner.

We are eSrvice to determine if other wipe products have been discarded Compsny other potential causes of your clogged drain. Respectfully, The Honest Company. Honest company uses "free trials" to scam Kansas City Candle Company into subscriptions that they mail out and charge your credit card for without Honwst consent. I signed up for a Honest Company trial. Upon signed up, Honest Company set me up for automatic shipments of diapers.

I checked the website several times to cancel the subscription delivery, however, the order was still pending. This morning, I received an email notifying me a shipment was being processed. This was the first time I had been notified and when I tried to stop the shipment, they refused. This is unacceptable business practices. There was no notification prior to delivery and no ability to cancel the shipment.

I want this package to stop from being shipped and my credit card refunded for the amount charged. Thank you for sharing your experience with us. Our trials are set up to automatically enroll in a subscription and customers can cancel at anytime by logging in to their account. There is also a 4 day reminder sent via email before the order ships which will allow customers the ability to canncel or change their shipping date.

A full credit has been issued to the cc on file. We thank you for the opportunity to service you and hope to see you again soon. Sincerely The Honest Company. Subscription not cancelled upon request. I cancelled my subscription in November and removed Servicw app from my phone, therefore, I was surprised to see a shipment notification in The Large Print Book Company email today.

I used the online chat to request the shipment be cancelled and a refund to be issued as I had previously cancelled. I was told I could return the shipment at no cost once received. I feel it is unfair to inconvenience me because they failed to cancel my subscription. She wasn't willing to help me without my cancellation email from November.

The Honest Company Live Chat Customer Service

While The Honest Company does not offer live chat, they do have a phone number. In total, there are 3 ways to get in touch with them. The best phone number for The Honest Company is their 888-862-8818 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it.…

The Honest Company Reviews - 89 Reviews of ...

The Honest Company has a consumer rating of 3.47 stars from 89 reviews indicating that most consumers are generally satisfied with their purchases. The Honest Company also ranks 13th among Baby sites. The most common issues with The Honest Company are around customer service, which is not as good as expected by some customers.3.5/5(89)…