I would never recommend this bus service to any one Absolute rubbish services from this company. If only I could rate it negative 5 stars. From the transportation services to the courier it's pathetic. Jolly Roger Telephone Company Cost parcel sent to me from Mombasa came 2 weeks later!!! And last month I was booked Horizon Bus Company Kenya morning bus from Mombasa to nairobi on a Sunday only to find out that there is no morning bus!!!

Why couldn't you tell me this before I booked and pay for it!!!? When I go to get the refund the Mombasa branch didn't have the money to refund me!!!

Then why did you ask me to come to your office to pick my refund!!!? I was then told to get Horizon Bus Company Kenya refund from the nairobi branch!

And for 3 consecutive days they didn't have the money to refund me! Mind you, I just bought 3 tickets and its not a lot Horizon Bus Company Kenya money!!! Absolute pathetic! All the reviews i have read are negative This was unnecesary delay yet they knew Horizon Bus Company Kenya bus was not going to mombasa Jump to.

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