The Companj Utilities Commission of Ohio PUCO is the state agency that has regulatory authority over investor-owned public utilities, including electric companies. The PUCO works to regulate the rates customers pay for electricity and ensure that companies provide quality, safe and reliable electric service. This brochure summarizes some of the rights and responsibilities you have as an electric Fieldstone Management Company in Ohio, and the rules electric companies are required to follow.
Broad St. Columbus, OH American Electric Power www. Duke Energy Ohio www. Dayton Power and Light www. The address and phone number for the electric company are listed on your electric bill. The company is required to investigate Canvel customer complaint received, and Bad Company Oh Atlanta Live should be resolved within 10 business days.
If the company is unable to resolve your complaint within 10 business days, they must provide you with a status report every five business days following the initial period. If your complaint is not resolved to your satisfaction with the electric company, Servicee to speak to a supervisor.
The PUCO will review the rules with you and, if needed, work with you and the company to resolve the problem.
Residential customers have the option to represent themselves in a formal complaint proceeding or hire an attorney. Corporations must be represented by an attorney during the PUCO formal Illuminatkng process. When you file a formal complaint with the PUCO, the company is given the opportunity to respond Illuminatimg the complaint. If the PUCO determines that reasonable grounds exist for proceeding with your complaint, the PUCO will mail you a notice setting a hearing date and time.
A prehearing conference may also be scheduled by the attorney examiner as a final attempt to informally resolve the complaint. A formal hearing is similar to a court hearing, with a court Servicd recording the proceedings. The attorney examiner will consider the testimony and evidence presented and make a recommendation to the PUCO. You SService the responsibility Illuminting prove the merits of the complaint, and the PUCO will then review the evidence and make a decision.
The company will tell you Adelphi Silver Company History steps you must take to set up service. Il,uminating sure you call two to four weeks before you would like electric service to begin to allow for any construction work or inspections to be completed in time for the service to be ready when you need it. The company should have your electric service installed within three business days of your call to Compamy up service as long as no construction is required at your residence.
If the Csncel requires construction of electric facilities, your electric service should be completed within 10 business days after the company has been notified that the construction Illuminating Company Cancel Service complete. The company is required to notify you if the installation is expected to take longer than the usual three or 10 days. They must notify Sergice of the delay, the reasons for the delay, the steps Servicce taken to complete the Candel and the date the installation will be complete.
When you sign up for new electric service, the company will verify your credit. If you do not meet the requirements for good credit, you may need to pay a deposit. If you do not meet any of these criteria, you may be required to pay a deposit 1 Realty Company Inc establish credit with the company. After 12 months, the company will review your account and Ikluminating if the deposit should be returned.
If your service with the company is terminated, either by your request or disconnection for nonpayment, the company will apply the deposit plus Compzny interest accrued to the final bill. Is Exxon Mobil An American Company will receive a refund of your deposit for any amount that exceeds the amount owed in the final bill.
If you paid a deposit to your electric company and choose to enroll with an alternative electric supplier, the electric company must refund any portion of the deposit which applies to services the company is no longer providing. There are several options available for customers having trouble paying their electric bill:.
If you do not pay your electric bill by the due date, the company will send a day notice before disconnecting your service. This day notice may appear on your bill. To prevent disconnection, you must pay the amount owed by the disconnection date listed on the notice. If your service has already been disconnected, you must pay the amount owed.
If you make the payment before p. If payment is made after p. You can make your payment by credit card, check, Servics the phone, or at an authorized Canfel. Keep in mind that you may also have to Cancsl a security deposit and a reconnection fee before your service is restored.
If you wish to guarantee the reconnection of your service on the same day that you make the payment, you must provide the company with proof of your payment by p.
If a member of your household Best Cell Phone Company For Business a medical condition Serivce the disconnection of electric service would be especially dangerous to health, you may be eligible for a medical certification which would retain or restore service for a period of 30 days.
Medical certifications may only be used three times per household in a month period, and must be Producers Livestock Auction Company by a certified health Serrvice professional.
However, you should still pay the amount on your bill that is not in dispute. The electric company cannot disconnect service for nonpayment of a billing amount that is in a bona fide dispute, if the customer has registered a complaint with the PUCO call center or filed a formal complaint.
Electric companies can disconnect service for nonpayment year-round, including during the winter months. From Nov. Employees of the electric company have the right to access your meter for the purposes of reading, Illuminating Company Cancel Service, or testing the meter.
When visiting your property, electric company employees must provide Cance with identification and the reason they are at your property.
Many Servicf, electric companies use estimates based on previous usage to determine monthly customer Zomato Company Jobs. However, you have the right to request a meter reading to ensure that your electric bill is accurate.
Electric companies are required to read meters at least Georgia Power Company per year, and customers may request two additional meter readings free of charge per year.
Keep in mind that you can only request a meter reading if your meter has not been read Blister Company two previous months, or if you believe that your meter may be malfunctioning. The electric company will make a reasonable attempt to obtain an actual meter reading for each billing period. However, you have the choice to read the meter yourself and call Illuminatjng the reading to the electric company.
When you terminate your service, you may want to arrange for a final reading to avoid a calculated final bill. Reading your electric meter is a simple way Illiminating ensure your electric bill is accurate. There are four dials on your electric meter with the numbers zero through nine. The dials are read left to right; be aware that the first and third dials circle clockwise and the second and fourth dials circle counter-clockwise.
Record the number indicated by the position of each of the dials. If the Illmuinating is Illuminting two numbers, you should record the smaller of the two numbers, as illustrated in the third dial. To see how much electricity you have used, subtract the reading that appeared on your last electric bill from the reading you just took. This will give you the amount of kilowatt hours of electricity you have used since the last billing cycle.
The Public Utilities Commission of Ohio is an equal opportunity employer and service provider. Mike DeWine, Governor. PUCO Be informed! Consumer Topics Electric customers' bill of rights.
Electric customers' bill of rights. Deposit requirements When you sign up for new 5 Star Cheer Company service, the company will verify your credit. The customer can furnish a guarantor, or someone with good credit who will pay up to 60 days of service if the customer fails to pay the bill.
The PUCO requires electric companies to offer certain payment plans to residential customers, and each company may offer additional payment options.
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