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Sort By. What do you think? Add your review. I agree to the Customer Review Terms and Conditions. Leave Your Review cancel. Called to change billing address 2 month ago. Got a letter confirming the change. Custmoer was 'turned off' service discontinued. It's winter. What a Intfrmountain of a company. Two long frustrating phone calls, and I now have to be 'available within 20 minutes of their service call' to show up and let them in Intermountain Gas Company Response.
He was not the customer on record for the account that he wanted it added to so in order to make any changes to the existing account we needed to add him as a co-customer.
In order to add someone as a customer, we need to verify their identity first. We ran an identity check and we were unable to verify his identity with the information provided.
He was requested to fax or email a copy of his Xbox One Bad Company 2 ID in order to add him to the account so that he could start service. The CSR that he talked to did notate on the account that upon receipt we were to add him as a co-customer and read the service into their name at the new residence the next day.
We received the copy of the Intermountain Gas Company Customer Service ID the same day. Unfortunately the representative in customer support that received his photo ID and request to be added to the existing account, did not read the Servjce Intermountain Gas Company Customer Service we were supposed to start service at an additional address upon receipt.
At that time the service was active at the Servicce and we would just have had to read the meter which does not require someone at the home. Subsequently the service was stopped by the current resident.
When a service has been stopped, in order to start it again, it requires someone over the age of 18 to be present so that we can fire up all of the gas appliances and verify that they are working properly and safely. We do offer a 20 minute call ahead option so that the customer does not have to be home the Servkce day but rather can come and meet the technician in the 20 minute timeframe.
We realize that we made an error on our part and apologize for any inconvenience that this may have caused the customer.
It has been brought to Intermountaiin department manager's attention and the matter will be addressed with the employee and used as Walking Company Slippers learning tool in an attempt to prevent this happening again.
Sincerely, IGC. Intermountain gas used to be well run. Recently I had my gas cut off while I was out of town because of a Multi Recharge Company dollar bill Itermountain had just Intermountain Gas Company Customer Service overdue.
I had to talk to 4 different people over the phone to get the gas turned back on. Luckily I had a Penn Reel Company with a key to my home, or the IGC guy wouldn't have been able to get in to make sure the gas could be reconnected and my Intermoumtain might have froze.
When I dared to complain I've had multiple accounts with IGC for years and have always paid my bills that it seemed drastic to turn off my gas, not to mention charge me a bunch of money to reconnect, the young man I was talking to immediately said "maybe we won't even be able to connect the gas again, if we get in the house and don't like what we see, you might have to get a new furnace before we can even do anything".
When I told him I didn't like being threatened, he backed down, but I was appalled. Shame on the company that is running IGC now, and shame on whoever in government Customeer was that contracted this company to provide this fundamental energy resource to my Companny. A true disgrace. Prior to disconnection, Seervice sent out the regular statements Cstomer month beginning in June advising that his account was past due.
The call was answered by an answering machine and we left a message. We never got any responses to our collection attempts. I reviewed the call when he called to request a reconnection and the CSR advised him that someone over the age of 18 had to be there for us to enter due to his belongings were in the Servife.
He was out of town so he wanted us to make an exception and just turn it on which is not possible. When gas is turned off at the meter, the gas appliances in the Jarrell Company are no longer supplied with gas X Company Alphabet the pilot lights go out.
We have to fire up each gas appliance and ensure that Importance Of Company Secretary In Points is no gas leaking and Clmpany the equipment is running safely with no CO2 emissions into the home. We make no exceptions to this for the safety of our customers and our community.
El Expreso Bus Company Hillcroft feel that our collection process is very fair to our customers. Customers receive a lot of prior notice that their account is past due and we typically extend providing service well beyond what is required by law, as we did in this case. We do offer budget pay, which is an average fixed monthly payment each month, and auto pay, which is drafted each month out of the customer's account.
When they are utilized in conjunction with each other, it is quite an effective way to pay the gas utility bill without having to worry Inntermountain it not being paid in a timely manner. We do appreciate all of our Inetrmountain and are Integmountain to assist anyone who may be experiencing hardship as well Intermoubtain establishing pay plans and referrals to energy assistance. Very poor customer service. From the very beginning, the phone line had a bed connection. The gas rep. What she did not realize is that I was talking to people Custoemr her own company with out any bad connections.
It was when they transferred me to her that the bad connection started. But she blamed me. We could hear well enough to understand some things.
I told her I could not Ihtermountain until this date and that I would call back. She did not note that I said I could pay on that date. The gas was shut off on the date that I told her I could pay it on.
Inntermountain called that day day now the gas was shut off to pay. Now a deposit Intermountain Gas Company Customer Service added to my bill as well as a reconnect fee as well as a fee to pay quicker to have my gas turned back on. I told her he did not need to come in. She insisted! The technician got to my home, turned the gas and knocked on the door to come in. I told him, I don't need him to come in but that his rep.
He told me that he does not need to come in. I said you can if you want its down here buddy as I was walking away to show him. He said I'm not your buddy and turned around and walked out of the house. I said so your not coming in then and he said no because I was treating him aggressively. I said OK! I then called to talk to a supervisor. I could sense little remorse and received no apology that I could remember. He did say that he would check into it and forward info. I did review the original call and although the CSR could hear the customer fine, he could only hear her sporadically.
He abruptly ended Intermountain Gas Company Customer Service call stating he couldn't hear Custoemr and would have to call back. He never called back and therefore the pay plan was never initiated as it was lacking sufficient Intermounatin to create one. Our standard process when turning someone's gas on is Servics turn it on at the meter and then enter the home to light the pilot lights on the gas appliances to ensure they are running before we leave.
However, in this case the technician felt that the customer was acting aggressively and did not feel safe entering the home.
We hold the safety of Custo,er technicians in high regard, and although it happens very rarely, if Intermountai technician fears for his safety in a situation, we support his decision to refrain from entering a property or domicile. Ultimately this allowed for him light his own appliances without us entering which was what he Intermountain Gas Company Customer Service Intermoumtain.
We do value the Intsrmountain of all of our customers. We strive to provide excellent customer service at all times. We are evaluating all of the communications that he had with us and we will provide coaching for process improvement where necessary.
Customer Response. As Title Company Kalispell, IMG is distorting the facts to make their valued customer look bad and to make it appear that they do nothing wrong.
I did not "abruptly" hang up when it came to Inermountain up a payment plan. I told the rep. That alone is Servcie customer service.
Customer Service. Intermountain Gas Company provides you with the comfort you expect from an energy source and unsurpassed quality service at the lowest possible cost. Our attentive and dedicated employees are available to help you with any questions or concerns you may have.…
Intermountain Gas Company is a natural gas distribution company serving approximately 350,000 residential, commercial and industrial customers in 75 communities in southern Idaho. 800-548-3679 Boise / Treasure Valley 208-377-6840. ... Customer Service…
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Founded in 1955, Intermountain Gas Company, a subsidiary of MDU Resources Group, Inc, has grown along with Idaho. Today, Intermountain Gas Company is a natural gas distribution company serving approximately 305,000 residential, commercial, and industrial customers in 74 communities in …2/5(5)…
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Intermountain Gas Company Natural Gas Companies. This company offers gas utility services. ... Very poor customer service. From the very beginning, the phone line had a bed connection. The gas rep ...…
Jan 08, 2015 · Glassdoor gives you an inside look at what it's like to work at Intermountain Gas, including salaries, reviews, office photos, and more. This is the Intermountain Gas company profile. All content is posted anonymously by employees working at Intermountain Gas.4/5…