Quality Manuel helps explains how G. Construction Company measure its quality in its construction projects. Contents G. Construction Introduction. Construction Organizational Chart Construction Page 2. Quality of Service Questionnaire Quality Manual G.

M construction is a privately owned business that builds residential and commercial buildings. The company just celebrates its 50th anniversary last year and the company is known for building outstanding gymnasium all over the world.

Construction Company use Ishikawas 11 points this quality theory model helps guide are company to our goal to the best construction firms in the United States. Construction Vision Statement The vision of G. Construction striving for their buildings to be the highest quality using Ishikawas 11 points. They are specializing and become experts in high quality construction and expand sustainable buildings all throughout the United States.

Construction prides themselves on company as well as individual development. Construction Mission Statement Our mission is to promote and enhance quality in ones work, leadership, professionalism, and excellence in managing the development and construction of projects, Omega Bus Company sustainable construction. Construction is interested in the excellence of executionincluding rapid completion, high fidelity to specifications, high quality of the finish product, conscientious cost control, the optimization of all resources used on a job site, reducing waste materials created on the job site, and recycling material if possible on the job site.

Construction Strategic Objectives. Quality Manual 1. Whenever G. Construction is involved in a project we try to have the best materials as possible, and we order a little extra materials just encase Patrick Ewing Brewing Company a mistake. We plan on achieving this by using Ishikawas 11 Points quality theory model, to get recognized and taking pride in our work so that we have positive references and repeat business.

We will also have the motto that no job is too big or too small for G. Ms fourth strategic objective is to make the world see the benefits of good quality products and show how it will benefit the future generations. We believe we can achieve this by using are quality theory model into are construction projects. The main services provide by the quality department are: v The quality department at G. Construction Company and will guide us and Quality Manual Template For Construction Company us in making everyday decision.

This theory is helping us in making decisions that will help us achieve are long term goals as well. The 11 points are listed below and a brief statement about how G. M Construction Company we want to maintain a quality workforce which means we have are employees every six month take are quality test we have four different test and we switch them at every time.

Periodically employees will be given learning materials pertaining to their job they need to review this material for any safety changes, updates on equipment. Our project managers will be trained to communicate with the customer to understand the customer needs, dreams, and expectations of the customers and help provide the best experience to the customer.

The construction industry is based on following construction procedures and specifications. The testing and Madpac Dance Company of materials used as well as the workmanship are the bases of quality work. To be successful in the construction Industry it is imperative that a construction company has a reputation for quality Workmanship as well as completing project on the project time frame or G.

Construction Page 8. Quality Manual exceeding project work schedule while maintaining quality control. This means quality control will always be necessary in construction. When testing or inspections expose a quality or workmanship issue procedures will be made to address the problem.

A meeting will be held with everyone involved with the work. A plan will be developed to repair the work and how to address future problems that may arise from a similar incident. Construction employees, all have a say in are quality department especially since the quality of the company represents are employees too.

The employees at G. The company focus is on quality and we want are employees know they have a right to report anything they see as unsafe or just poor quality. Yes, we do follow Ishikawas 11 steps but we cant forget the task at hand we must make a profit and have a quality product at the end.

Everything is based on quality in todays construction industry. From Insurance and bonding to doing State work a Construction Companys Resume has to be clean of any past work citations or problems. Quality is priority at G. M construction.

Short-term objectives are always great to have, but they only go so far. So setting our sights on long-term objectives gives us a competitive edge and continues to push our success to new levels. Construction Page 9. Quality Manual v Marketing is entrance and exact of quality. M believes that marketing is the process of communicating the value of a product or service to customers.

Marketing satisfies these needs and wants through exchange processes and building long-term relationships. This is the process of communicating the value of a product or service through positioning to customers. Marketing can be looked at as an organizational function and a set of processes for creating, delivering and communicating value to customers. Management is a position, where you need to keep composed and keep everything under control at all times to maximize quality management.

It is managements responsibility to fix problems and not shower anger towards their subordinates. Everyone including management is responsible for his or her success and failures. The seven tools of quality control that G. Data is an extremely useful and reliable piece of information.

This information Kayako Company be stored and gone back to several time when needed. Data needs to be backed up to make it a reliable source. Without knowing where the data came from or what its purpose it, the information is considered false and has no use. The collection of data needs to be accurate or many problems may occur financially, or may affect the quality of products of services.

In addition to Ishikawas 11 points, we will also be using the five Ss. Following the five Ss will keep are jobsites, office space, as well as are shop, clean, safe, and efficient. The five Ss we will use are: Seiri: Organizing by getting rid of the unnecessary. Seiton: Kight Lumber Company Evansville Indiana that is achieved by straightening work areas.

Seiso: Cleaning to eliminate dirtiness that may hide or obscure problems. Seiketsu: Standardizing locations for tools, equipment and other materials. Shetsuke: Discipline in maintaining the prior four Ss. Quality Management Theory Quality The degree to which the project and its components meet the owner's expectations, objectives, standards, and intended purpose; determined by measuring conformity of the project to the plans, specifications, and applicable standards. The Three Spheres of Quality: 1.

Quality Assurance QA The application of planned and systematic methods to verify that quality control procedures are being effectively implemented. This view Xolo Mobile Phone Company quality states that quality control is reactive rather than proactive by detecting quality problems after they occur.

Quality Control QC The continuous review, certification, inspection, and testing of project components, including persons, systems, materials, documents, techniques, and workmanship to determine whether or not such components conform to the plans, specifications, and applicable standards.

Quality Management The process of planning, organization, implementation, monitoring and documenting of a system of policies and procedures that coordinate and direct relevant project resources and activities in a manner that will achieve quality. Quality Control: Monitoring process capability and stability Measuring process performance Reducing process variability Optimizing process to nominal measures Performing acceptance sampling Developing and maintaining control charts.

Quality management: Planning for quality improvement Creating a quality organizational culture Providing leadership and support Providing training and retraining Designing and organizational system that reinforces quality ideals Providing employee recognition Facilitating organizational communication. Construction Management: A professional management practice consisting of an array of services applied to construction projects and programs through the planning, design, construction and post construction phases for the purpose of achieving project objectives including the management of quality, cost, time and scope.

Construction Manager: A professional Construction Manager CM acts as an extension of staff to the Owner and manages the entire project with pre-planning, design, construction, engineering and management expertise that can assure the best possible project outcome no matter what type of project delivery method used.

Few owners maintain the staff resources necessary to pay close, continuing attention to every detail--yet these details can "make or break" a project. CM is often used interchangeably with Project Manager. Quality Manual Template For Construction Company Management Plan: The written document prepared by the CM, which clearly identifies the roles, responsibilities and authority of the project team and the procedures to be followed during construction.

The Voice of the Customer Customer-driven quality: v Our company represents a proactive approach to satisfying customers needs that is based on Xplosive Dance Company Address data about our customers to learn their needs and preferences and then providing products and services that satisfy the customers. Customer-driven quality is one of the core values of G. M Construction.

Figure Risk Insurance Company that our firms quality performance is increasing while customers expectations are also increasing.

Customer Relationship Management: This view of the customer asserts that he or she is a valued asset to be managed. Also, this is where the tangibles meet the intangibles to provide a satisfying experience for the customer. Benchmarking: A benchmark company is an organization that is recognized for its exemplary operational performance.

To be a benchmark company, it must be willing to open its doors and allow others to view its operations and tour its facilities. Thus, a distinguishing feature of benchmarking is their amazing openness to other firms. M Construction follows Robert Camps 10 step Business-benchmarking process. Decide what to benchmark. There are innumerable areas for improvement in every company.

Not all of these can be tackled at once.

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