Thank you for printing this page from the City of Raleigh's Official Website www. Do you have questions about your City of Raleigh utility account, or how your utility services are billed? Yes, it is quite possible. The water that is wasted can quickly add up to an expensive water bill, not to mention the wasted water and energy from just supplying that water to a home or business.

If you find and fix a leak, you may be eligible for a leak adjustment to your bill. Review the Leak Adjustment guidelines to determine if you may qualify, and how to submit a leak adjustment request to Utility Billing.

If your services were disconnected for non-payment and you have Raleigh Water Company your payment onlineby phoneor in person at an Official Utility Payment Location for the full delinquent amount, the utility billing system automatically created a work order to have your services reconnected as soon as possible after your payment was received.

If your payment was made during normal business hours weekdays before 5 p. However, in the rare event of a public utilities emergency such as a water main break, etc.

If your payment was made after 5 p. Any other method of payment will delay when the City of Raleigh receives your payment, which will also delay the reconnection of your utility services. If your account is eligible, you can set up a Payment Plan online.

Our technician will only need to read the meter on that date so we can accurately bill for the services. However, your service will be started as early as possible on the scheduled date. If it was necessary for your reading to be estimated, it will be indicated on your bill with an "E" printed next to the meter reading. Bike Company Stickers rate changes were adopted on June 11, to be effective with bills issued on or after July 1, Paperless billing provides an electronic version of your utility bill and is an exact replica of your paper bill.

Each month when your bill is ready to be viewed, you will receive a notification email. Over the years, our service delivery area has expanded beyond Raleigh to include Garner, Knightdale, Rolesville, Wake Forest, Wendell and Zebulon, resulting in a pronounced increase in the number of customers. In addition, the rapid changes in technology were becoming very costly and in-house processes were becoming inefficient. Sometimes as many as ten thousand payments a day are processed for the City of Raleigh alone.

Apply for new service. Visa, Mastercard, American Express and Discover payments can be made online or by calling Customer Care and Billing's automated voice response system at The City of Raleigh does not add any additional credit card fees to process these payments.

In addition, you can pay in person at any of our Official Payment Locations. Ensure that all faucets are turned off and stoppers in sinks and tubs are open prior to service reconnection to prevent accidental flooding. If you Envision Software Company planning to move, remember to stop your City of Raleigh utilities account.

This will ensure that your final bill is processed correctly and that your account will be closed. A service disconnection notice is a courtesy notification for accounts that are past due or delinquent. A door hanger may be left at the premise location if a trip has been made to disconnect services for nonpayment. The City of Raleigh Water Company may ask for these types of items to ensure accurate billing for the previous customers and for the new occupants of a residence. An account with a past due amount is also subject to disconnection of water or waste water sewer services.

Key West Hat Company Myrtle Beach avoid late charges and service disruptions, be sure to pay the total amount due on or before the due date.

The payment will be reversed off of your account, and a returned payment fee will be included in your next bill. Also, your credit rating with Customer Care and Billing will be negatively affected. Multiple returned payments will result in payment restrictions that require future payments to be made by other secured methods such as credit card, certified check, money order, or cash. If the returned payment was made to restore disconnected services, upon notification by the bank of the return the City of Raleigh may disconnect your water or waste water sewer services immediately.

Tiered billing is a method of billing that rewards customers for lower consumption. The billing system automatically bills consumption at the proper tiers if there is additional consumption due to a bill cycle greater than 33 days. The account holder must be the responsible party i. A leak adjustment may occur only after a leak has been repaired and may require a verified meter read by the City of Raleigh's Public Utilities Department.

Administrative fees will not be adjusted. Only one financial adjustment associated to billed usage will be allowed every two years per premise. An exceptional unexplained increase in usage must be verified. A determination will be made and a letter will be sent to the mailing address on file within Us Glass Company billing system stating approval or disapproval of the leak adjustment request and the details.

Customer Care and Billing. Customer Satisfaction Survey. Public Utilities. Solid Waste Services. Stormwater Management. My bill is really high this month. Is it possible I have a leak? I made my payment. When will my services be reconnected? Can I get an extension? What time will the services be turned on at my new residence? Was my bill calculated using an actual or an estimated meter reading?

Will the City of Raleigh increase utility rates this year? What is the billing cycle and how long do I have to pay my bill? How do I sign up for E-Billing? Can I pay my bill online? Can I have my utility bill paid automatically out of my bank account each month? Raleigh Water Company do I mail my utility payment to Charlotte? Is there a fee for requesting new service?

What do I do if my services are interrupted for nonpayment? Do I need to stop my utilities account with the City of Raleigh when I move away? Why did I receive a service disconnection notice or a door hanger? Why would the City of Raleigh need a copy of my lease, deed, or any other type of documents related to residency?

Why am I being charged a late fee and how is it calculated? Where should I go to pay my bill in person? What happens if my payment is returned by Raleigh Water Company bank? What is tiered billing? Is irrigation billed in tiers? If my meter is read late or the billing period is longer than 30 days, will my consumption be billed in the next tier?

The utility account is in Raleigh Water Company name of a person who is now deceased. Does this need to be changed? Can I reference the City of Raleigh's ordinances that govern utility services and payments? Can I get an adjustment to my water bill if I had a leak on my property? What circumstances will cause a water leak adjustment request to be denied? Log in to My Account. Share Twitter Facebook Email. DocuSign is Here! Feb 4, Barwell Road Park.

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