Has anyone used them? I am planning my first trip to London and they seem to have many wonderful locations at great prices. Are they reputable? We just returned from a one week holiday in London. We had originally planned to let another flat, but due to water damage the rental company put us at Philbeach Gardens. The private gardens were incredible and we were really close to the Earls Court Tube station and a huge Tesco. However, the flat was not ready. The dishwasher didn't work, there were only 2 towels, it hadn't been cleaned properly since the workers were there, etc.
Okay for microwaving a few meals, but not for any real cooking. It was awful. Via e-mail Robin is very professional. When we called the office phone it usually forwarded to Robin's mobile phone, but occasionally went to an office where a woman took a message.
On Monday morning we notified him that we only had 2 towels for 4 people. The cot was there but Robin said the high chair had gone missing and did not offer a replacement. We called Robin who said he would bring replacement keys over that day. Naza Company we arrived at that evening, there were no keys. We were locked out on a London February night with our eleven month old son! When we called him it was very clear he had completely forgotten.
He offered no apology, but asked us if we had tried to buzz the other flats to let us in. When this didn't work he said he would come over. When he arrived he smelled very strongly of alcohol and he did not have a replacement key, but only a set of keys for going through a small utility door.
For the majority of our holiday we spent significant time on the phone trying to sort out issues with our flat. We were not offered any sort of reduced rate for the week. Our deposit was refunded-- minus 30 pounds and a 37 pound fee-- one week after we Real World Rental Company, but it took three days of calling and e-mailing. In summary, Real World Rental Company offers great flats at decent rates, and I'm sure you'll have a good trip as long as nothing goes wrong with your flat and you don't require much in the way of customer service.
Enjoy London. Edi Travel Edinburgh : it appears you Oxyplus International Company Ltd a relatively similar experience to many, in that the property description was at variance with what you actually got, and the level of "service" left much to be desired. Real World Rental Company you were fortunate in that you received your deposit back, unlike a great many people who have not, myself included.
But I think that perhaps because you live in UK, you weren't not defrauded; customers who live overseas seem to be the main targets for victimisation.
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