The complainant made a complaint to Against Breast Cancer the charity regarding an unwanted charity bag that was delivered on its behalf by Recycling Clothes Company Xerox Company Logo RCC — the agency.

In response, the charity told the complainant that their address would be suppressed to stop them receiving further charity bags. Subsequently they received two further charity bags. This should have acted as an additional safety measure to prevent unwanted charity bag deliveries. Despite this, the agency went on to deliver another unwanted charity bag, at which time the entire street was suppressed. This did not prevent the third charity bag delivery eight months later.

We could see that the agency investigated why the complainant received its charity bags. However, we found that the agency had investigated the complaint. Therefore, we found that the agency had not breached the code in relation to complaint handling. We Recycling Clothes Company Ltd not satisfied that the agency had demonstrated sufficient learning from the complaints to prevent a recurrence. We therefore found that the agency had breached the Recycling Clothes Company Ltd of the code in relation to acting on the learning from complaints.

We found that the charity responded appropriately to the complaints and had not breached the section of the code in relation to complaint handling. We found that the charity required the agency to adhere to the code. On this basis, we found that the charity had not breached this Recycling Clothes Company Ltd of the code. We asked that the charity and agency write to us within two months of our final decision to outline the actions they have taken in response to our findings and recommendations.

What happened? Outcome We asked that the charity and agency write to us within two months of our final decision to outline the actions they have taken in response to our findings Company Of One Jarvis recommendations.

Recycling Clothes Company (RCC LTD) Mumsnet

Charity-style plastic bag dropped through our letterbox today asking for unwanted clothes etc for developing countries, quoting a "Registered no. " (no mention of Charity). I'm suspicious as when I googled the company its registered address is in a residential area, RCC Ltd is associated with other companies and the Charity Commission doesn't ...…

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Exotic Textile Ltd is the finest grader and supplier of used clothing/ used shoes and used laptops in Ireland, Northern Ireland and London U.K. Our clothes/ shoes are sorted into the finest grade, in various famous brands and the finest quality. We supply container loads of used clothes/ used shoes every month to clients in Africa, Middle East, Asia and Europe.…

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