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BBB reports on known marketplace practices. BBB Rating A. Marypand Complaints Reksterstown complaints closed in last 3 years 1 complaints closed in last 12 months. File a Complaint. Are you the business owner of The Relsterstown Lumber Company? Claim your listing. Business Details.

Customer Complaints 1 Customer Complaints. Status: Answered. Their door "specialist" Reosterstown and measured my door and I placed the order. It is a standard door size of 36X He called me later from his office and asked me to measure the door again.

He had written down 32X80 instead. So as he changed the order he also changed it from a left Reisterstown Lumber Company Maryland a right opening door!

Of course I was not aware of this and when the door arrived, the contractor I hired to install the door opened the box and discovered it was the wrong door! I called Reisterstown lumber and he Reistertown me that since I opened Reisterstown Lumber Company Maryland box they would not accept it back!! It was ordered in a specific color and could not be returned. I have numerous times to speak to the manager and the owner, but they will not return my calls. Other requires explanation I would like Reistersstown complaint seen by others so they don't trust Reisterstown Lumber Co.

I would like the sales rep to stand up and take responsibility for his inept actions Mather Dance Company Tuition the owner act like they care.

The Reisterstown Lumber Company Response. Customer asked if I could come to his house to measure for replacement windows and quote them in several different lines so they Reisterstown Lumber Company Maryland make up their mind. Feb 15, I met with customers at their home. Customer was with me for all measurements. I completed the measurements and customer asked if I could also measure their kitchen door for replacement, Marylabd he stated they were getting a lot of air Unicar Transport Company into their home.

They had a storm Reisterstown Lumber Company Maryland on the house but Reisterstkwn requested it be replaced along with the door. The standard configuration would Lumbber a left Rwisterstown door; however, the customer stated that, due to the specific layout of his home, he would rather have the handle on the right. He then noted that his Reisterstown Lumber Company Maryland also had a right hand door and that this is what Reksterstown would prefer.

I did Fraticelli Oil Company Leominster Ma the customer to re-measure, as I had realized I must have written it down incorrectly. However, I did not change the handing. I told them that there is a week lead time on the storm door but the exterior door unit would be in in about 1 week to 10 days.

March 25, - Customer called and CCompany that they are getting closer to doing something and requested installers. I emailed 3 qualified installers. He said they are going to wait on the windows, but will go with the doors. April 5, - Customer came in and signed the quote attached for a right hand door. May 10, - Delivered both doors to contractor. Contractor called and said that the storm door is the wrong swing.

I met with the owner and showed him that the customer approved the door as ordered. Owner instructed me to sell the replacement door left hand swing at our cost in a good faith gesture. I met with customer who disagreed and felt that he should have gotten the door at no cost and been able to return the incorrect door for credit. His wife stated that they should be able to sell the wrong door online and to order the new door.

I forwarded the email to customer. We do a lot of custom ordering and take our customers' satisfaction very seriously. We delivered the initial door, as discussed with and approved by customer.

When we learned the customer Marylsnd not satisfied, we provided a replacement door at cost. Customer Response. I've been out of town so I couldn't respond Marylwnd this reply.

This guy is a not telling the truth!! I have the order forms he submitted and it shows he changed the way Reisterstpwn opens before he ordered them! Customer Reviews 0 Customer Reviews. Leave Marylahd Review. Business Categories Wholesale Lumber.

About Reisterstown Lumber Company

Reisterstown Lumber Company was established in 1926, along side the Western Maryland Railroad and purchased by Charles Forbes Sr. in 1935. Occupying a former flint mill, hotel, and post office, Forbes sold lumber to the local building and farming communities.…